While Facebook and Google are under fire for their failure to protect the data of their users, Twitter did a clear invasion of privacy when it took over a user’s account and read that user’s DMs… Or did they? Here’s what happened. On March 25, Twitter user Matt Navarra had a brilliant idea. He wanted […]
Posts tagged: anger on twitter
While the data shows that Twitter is eroding our sense of humanity, it also shows that opportunities can be made, especially for brands, to bridge the gap and make a connection with their customers. As they say, behind complaints are customer opportunities.